Amakuru ni urufunguzo rwo gukemura ibibazo bikora, gucunga abakozi, kwisi yose hamwe no gukabya.
Umwaka mushya burigihe uzana kwibeshya kubiteganijwe mu nganda zo kwakira abashyitsi. Ukurikije amakuru yinganda zigezweho, ikoreshwa rya tekinoroji hamwe na digitale, biragaragara ko 2025 izaba umwaka wamakuru. Ariko ibyo bivuze iki? Niki mubyukuri uruganda rukeneye gukora kugirango dukoreshe amakuru menshi dufite kurutoki?
Ubwa mbere. Muri 2025, hazakomeza kwiyongera mu ngendo zo ku isi, ariko iterambere ntirizaba rikomeye nko muri 2023 na 2024.Ibyo bizatuma hakenerwa cyane inganda zitanga ubunararibonye hamwe n’imyidagaduro y’ubucuruzi ndetse n’ibikorwa byiza byo kwikorera. Izi nzira zizakenera amahoteri gutanga ibikoresho byinshi mu guhanga udushya. Gucunga amakuru hamwe nikoranabuhanga shingiro bizaba inkingi yibikorwa bya hoteri neza. Nkuko amakuru abaye umuyobozi wambere winganda zacu mumwaka wa 2025, inganda zo kwakira abashyitsi zigomba kuzikoresha mubice bine byingenzi: ibikorwa byikora, gucunga abakozi, isi yose hamwe n’ibibazo by’ubukerarugendo.
Gukora ibikorwa
Ishoramari mu mbuga zikoresha AI hamwe no kwiga imashini kugirango ibikorwa bigerweho bigomba kuba ku isonga ryurutonde rwabanyamahoteri muri 2025. AI irashobora gufasha kugenzura ibicu bitagaragara no kumenya serivisi zicu zidakenewe kandi zirenze urugero - gufasha kugabanya impushya zidakenewe namasezerano yo kunoza imikorere-igiciro.
AI irashobora kandi kuzamura ubunararibonye bwabashyitsi mugushoboza imikoranire yabakiriya kandi ishishikaza serivisi nziza. Irashobora kandi kugabanya igihe kinini, imirimo yintoki nko gukora reservations, kugenzura abashyitsi no kugena ibyumba. Byinshi muribi bikorwa bituma abakozi bigorana itumanaho ryiza nabashyitsi cyangwa gucunga neza amafaranga yinjira. Mugukoresha tekinoroji ya AI, abakozi barashobora kumara umwanya munini batanga imikoranire yihariye nabashyitsi.
Gucunga abakozi
Automation irashobora kuzamura - ntisimbuze - imikoranire yabantu. Iyemerera abakozi kwibanda kubunararibonye bwabatumirwa ukoresheje imeri, SMS nubundi buryo bwitumanaho kugirango batange inyungu nziza kubushoramari.
AI irashobora kandi gukemura ikibazo cyo gushaka impano no kugumana, bikomeje kuba imbogamizi zikomeye mu nganda. Ntabwo gukoresha AI ikora gusa kubohora umukozi imirimo isanzwe, ariko birashobora no kunoza uburambe bwabo kumurimo mukugabanya imihangayiko no kubaha imbaraga zo kwibanda kubibazo, bityo bakazamura imibereho yabo.
Kuba isi ihinduka
Ubwihindurize bwisi yose yazanye ibibazo bishya. Iyo ikorera ku mipaka, amahoteri ahura nimbogamizi nko kudashidikanya kwa politiki, itandukaniro ryumuco no gutera inkunga bigoye. Kugira ngo ibyo bibazo bikemuke, inganda zigomba gushyira mu bikorwa ikoranabuhanga rishobora gusubiza ibikenewe ku isoko ridasanzwe.
Gukoresha uburyo bwo gucunga neza amasoko arashobora gutanga ubushishozi kubijyanye no gucunga ibikoresho byo gutunganya amahoteri hamwe nibicuruzwa na serivisi. Byoroshye, ubwo bushobozi burashobora kwemeza ko ibikoresho byatanzwe mugihe gikwiye muburyo bukwiye, bityo bikagira uruhare kumurongo ukomeye wo hasi.
Gukoresha ingamba zo gucunga umubano wabakiriya birashobora kandi gukemura itandukaniro ryumuco kugirango wumve neza uburambe bwa buri mushyitsi. CRM irashobora guhuza sisitemu zose hamwe nuburyo bwo kuba abakiriya-ku rwego rwisi ndetse n’ibanze. Aya mayeri amwe arashobora gukoreshwa mubikoresho byo kwamamaza byoguhuza ubunararibonye bwabashyitsi kubyo akarere n'umuco bikunda.
Kurenza urugero
Nk’uko Ubukerarugendo bwa Loni bubitangaza, abakerarugendo mpuzamahanga bageze muri Amerika no mu Burayi bageze kuri 97% by'urwego rwa 2019 mu gice cya mbere cya 2024. Ubukerarugendo bukabije ntabwo ari ikibazo gishya mu nganda zakira abashyitsi, kuko umubare w'abashyitsi wagiye wiyongera uko imyaka yagiye ihita, ariko icyahindutse ni ugusubira inyuma kw'abaturage, kwagiye kwiyongera cyane.
Urufunguzo rwo gukemura iki kibazo ruri mu guteza imbere tekinike nziza yo gupima no gufata ingamba zigamije gucunga abashyitsi. Ikoranabuhanga rirashobora kugabura ubukerarugendo mu turere no mu bihe, ndetse no guteza imbere ubundi buryo butari buke. Urugero, Amsterdam, icunga ingendo zubukerarugendo bwumujyi hamwe nisesengura ryamakuru, kugenzura amakuru nyayo kubasuye no kuyakoresha mukwamamaza kugirango yongere yerekane kuzamurwa mukarere gake.
Igihe cyo kohereza: Ukuboza-23-2024
