Muri iki gihe ahantu nyaburanga h’urugendo, amahoteri yigenga ahura ningorabahizi idasanzwe: kwitandukanya nabantu no gufata imitima (hamwe nu gikapo!) Yabagenzi. Muri TravelBoom, twizera imbaraga zo gushiraho uburambe bwabashyitsi butazibagirana butwara booking itaziguye kandi bikuza ubudahemuka ubuzima bwawe bwose.
Aho niho haje amayeri yo gutungurwa no kunezeza. Ibi bimenyetso bitunguranye byo kwakira abashyitsi birashobora guhindura impuzandengo yo kuba uburambe bwabafana, bikabyara ibitekerezo byiza kumurongo hamwe nibyifuzo kumunwa bizamura abashyitsi muri hoteri. Igice cyiza? Ntibagomba kuba bihenze cyangwa bigoye. Hamwe n'ubuhanga buke n'ubuhanga mu nganda, urashobora guha imbaraga abakozi bawe kugirango bagire ibihe byihariye bitezimbere abashyitsi banyuzwe kandi bizamura umurongo wawe wo hasi.
Nigute Wanoza Abashyitsi Guhaza
1. Urukundo rwaho: Kwizihiza Ibyishimo
Jya kurenga minibari hanyuma uhindure hoteri yawe mumarembo yibyiza umujyi wawe utanga. Umufatanyabikorwa hamwe nubucuruzi bwaho kugirango uhindure uburambe bwukuri bushimisha abashyitsi, ariko kandi werekane hoteri yawe nkumuyobozi winzobere aho ujya. Dore uburyo bwo gukoresha urukundo rwaho kugirango bigerweho:
Murakaza neza Ibitebo hamwe na Twist yaho
Muramutsa abashyitsi hamwe nigitebo cyatunganijwe neza cyuzuyemo ibiryo byo mukarere, ibicuruzwa byabanyabukorikori, cyangwa ibiryo bikomoka mu karere. Ibi biratangaza bishimishije kandi binabamenyesha uburyohe bwakarere kawe.
Ubufatanye budasanzwe
Korana nibyiza bikurura, resitora, n'amaduka kugirango utange abashyitsi pasiporo zishimwe, kugabanuka kwihariye, cyangwa uburambe budasanzwe. Ibi byongerera agaciro kuguma kwabo kandi bibashishikariza gukora ubushakashatsi bwaho.
Ibitabo byayobora cyangwa Ikarita
Tanga abashyitsi hamwe nigitabo cyabigenewe cyabigenewe cyangwa ikarita yerekana ahantu ukunda cyane, amabuye y'agaciro yihishe, kandi ugomba-kubona ibyiza. Iyi myanya hoteri yawe nkimbere mubumenyi kandi ifasha abashyitsi gukoresha neza uruzinduko rwabo.
Imbuga nkoranyambaga
Erekana abafatanyabikorwa bawe baho kumurongo wimbuga za hoteri yawe. Sangira amafoto ninkuru byerekana ibintu byihariye aho ujya hamwe nubucuruzi bugira umwihariko. Iterambere ryambukiranya inyungu abantu bose babigizemo uruhare kandi ritanga urusaku kuri hoteri yawe.
Ingengabihe yaho
Komeza abashyitsi bamenyeshe iminsi mikuru iri imbere, ibitaramo, nibikorwa bibera mumujyi wawe. Ibi bibafasha gutegura urugendo rwabo kandi bikongeramo ikintu cyibyishimo kubagumaho.
Mugukurikiza urukundo rwaho, urema ibintu byunguka: abashyitsi bishimira uburambe kandi butazibagirana, ubucuruzi bwaho bugaragara, kandi hoteri yawe ishimangira izina ryayo nkinzobere. Ibi byongera abashyitsi kunyurwa, kandi binashyiraho urwego rwo gusuzuma neza, ibyifuzo kumunwa, hamwe no gutumiza neza.
2. Gukoraho kudasanzwe kubihe bidasanzwe: Hindura ibihe muburyo bwo kwamamaza
Gutungurwa kugiti cyawe birashobora guhindura ibintu bisanzwe mubyibuka bidasanzwe, kandi ibyo wibuka bihinduka mubucuruzi bukomeye kuri hoteri yawe. Dore uburyo wakoresha ubushishozi bushingiye kumakuru kugirango ukore uburambe butazibagirana bushimisha abashyitsi, ariko kandi wongere ikirango cyawe:
Ubuvumbuzi bwa Data
Koresha amakuru yabatumirwa kugirango umenye iminsi y'amavuko, isabukuru, cyangwa ukwezi kwa buki. Aya makuru arashobora gukusanywa binyuze mubibazo bitaziguye mugihe cyo gutumaho, imyirondoro ya gahunda yubudahemuka, cyangwa no gukurikirana imbuga nkoranyambaga.
Ibitangaje
Umaze kumenya ibihe bidasanzwe, genda ibirometero birenzeho ukoraho wenyine. Ibi birashobora kuzamura icyumba cyo gushimagiza, inoti yandikishijwe intoki n'abakozi, icupa rya champagne, cyangwa impano nto ijyanye no kwizihiza.
Fata Akanya
Shishikariza abashyitsi gusangira ibihe byabo byihariye kurubuga nkoranyambaga bashiraho hoteri yihariye ya hoteri yawe cyangwa utange ubushake buke bwo kohereza. Ibikoreshejwe nabakoresha byakozwe nkibicuruzwa byukuri nibimenyetso byimibereho kubatumirwa.
Inyuma-Guma Gukurikirana
Nyuma yo kumara kwabo, ohereza imeri yihariye yo gushimira imenyekanisha ibihe byabo bidasanzwe kandi ugaragaze ko wizeye ko bishimiye uburambe bwabo. Shyiramo umuhamagaro-wo-gukora kugirango wandike nawe mu minsi mikuru izaza, wenda hamwe na kode idasanzwe.
Ongera ibitekerezo byiza
Mugihe abashyitsi basangiye ibitekerezo byiza kuburambe bwabo bwihariye, ongera amajwi yabo werekane ibitekerezo byabo kurubuga rwawe hamwe nimbuga nkoranyambaga. Ibi birerekana ubwitange bwawe bwo kunyurwa nabashyitsi kandi bikurura abashyitsi benshi bashaka ibirori bitazibagirana.
Mugihe cyo kwinjiza ibicuruzwa muburyo bwawe butunguranye, urema uruziga rwiza: abashyitsi bumva bafite agaciro kandi bashimwa, basangira ibyababayeho byiza hamwe nurusobe rwabo, kandi hoteri yawe yunguka ibintu byinshi kandi byanditse neza.
3. Emera imbaraga za "Urakoze": Hindura Gushimira Zahabu
"Urakoze" bivuye ku mutima birashobora kugera kure mukubaka abashyitsi ubudahemuka no gutwara ubucuruzi busubiramo. Ariko kuki uhagarara aho? Urashobora kongera imbaraga zo gushima kwawe hanyuma ukabihindura igikoresho gikomeye cyo gukurura abashyitsi bashya no kuzamura ibicuruzwa bitaziguye, binyuze mubucuruzi bworoshye. Dore uko:
Imeri yihariye nyuma yo kuguma kuri imeri
Ntutume gusa ubutumwa rusange bwo gushimira. Kora imeri yihariye ibyo byemera umushyitsi mwizina, akavuga ibintu byihariye byo kuguma, kandi bikagaragaza ko ushimira byimazeyo ubucuruzi bwabo. Ibi birerekana ko uha agaciro uburambe bwabo kandi ugashyiraho urwego rwo guhuza byimbitse.
Icyifuzo cyo Gusubiza
Saba abashyitsi gusangira ibitekerezo byabo binyuze mubushakashatsi bwihariye cyangwa kurubuga. Koresha aya mahirwe yo gukusanya ubushishozi bushobora kugufasha kunoza amaturo yawe no guhuza ubutumwa bwawe bwo kwamamaza. Tekereza gutanga ubushake buke bwo kurangiza ubushakashatsi, nko kugabanyirizwa igihe kizaza cyangwa kwinjira mugushushanya ibihembo.
Impano zidasanzwe kubatashye
Erekana ko ushimira ubucuruzi bwisubiramo utanga igiciro cyihariye cyangwa perk yihariye kubandi banditse nawe. Ibi ntibishimangira ubudahemuka gusa ahubwo binagufasha kurenga amafaranga yandi-yandi.
Imbuga nkoranyambaga Induru
Niba abashyitsi basize isubiramo ryaka cyane cyangwa bagasangira ubunararibonye bwabo kurubuga rusange, fata umwanya wo kubashimira kumugaragaro no kwerekana ibitekerezo byabo kubakurikira. Ibi bishimangira ibyiyumvo byabo byiza kandi byerekana ubushake bwawe bwo kwishimira abashyitsi kubantu benshi.
Ibihembo
Shishikariza abashyitsi gukwirakwiza amakuru kuri hoteri yawe batanga gahunda yo guhemba. Ibi bishobora kuba bikubiyemo kubaha kugabanyirizwa amanota cyangwa bonus kuri buri nshuti bohereje uwanditse igitabo. Ibi bihindura abashyitsi bawe bishimye mubavugizi bashishikaye kandi bikagufasha gukurura abakiriya bashya binyuze mubyifuzo byizewe.
Gukoresha imbaraga za "urakoze" no gushiramo ibintu byingenzi byo kwamamaza, urashobora gukora ibitekerezo byiza biteza imbere abashyitsi ubudahemuka kandi bikanatumiza ibicuruzwa bitaziguye, kandi bikagufasha kugera.
4. Kuzamura Ibisanzwe: Ibyiza hamwe na "Aha!" Akanya
Ntukemure ibyateganijwe; jya kurenga ibisanzwe kugirango ushireho ibintu bitangaje kandi binezeza abashyitsi bawe. Mugushyiramo gukorakora utekereje hamwe ninyongera utunguranye, urashobora guhindura amaturo ya mundane mubintu bitazibagirana bisiga bitangaje kandi bikabyara ijambo-umunwa.
Shyira ahagaragara ibyiza bidasanzwe
Erekana hoteri yawe nziza yibikoresho byawe byo kwamamaza hamwe nimbuga nkoranyambaga. Koresha amafoto ashimishije nibisobanuro kugirango utange ibitekerezo byo gutegereza no kwishima.
Itoze umwuka wo kuvumbura
Shishikariza abashyitsi gushakisha amabuye yihishe ya hoteri yawe. Kugena ahantu runaka cyangwa ibikorwa nk '“ibanga ryibanga” cyangwa “inama zimbere.” Ibi byongeyeho ikintu cyo kwinezeza no kuvumbura kuguma.
Hindura ibyiza bya buri munsi muburambe
Uzamure nibintu byingenzi byibanze wongeyeho gukoraho kugiti cyawe. Tanga ihitamo ryicyayi cyaho cyangwa ikawa ya gourmet muri lobby, cyangwa utange abashyitsi inoti zandikishijwe intoki nibyifuzo byaho.
Koresha imbuga nkoranyambaga
Shishikariza abashyitsi gusangira “Aha!” ibihe ku mbuga nkoranyambaga ukoresheje igituba cyabigenewe. Ibikoreshejwe nabakoresha byakozwe nkibicuruzwa byukuri nibimenyetso byimibereho kubatumirwa.
Ingero:
- Aho kugirango: Mini-frigo isanzwe, tanga guhitamo ibiryo byabanyabukorikori bikomoka mu karere.
- Aho kugirango: Ibinyobwa rusange byakira, tanga abashyitsi na cocktail yihariye ukurikije ibyo bakunda.
- Aho kugirango: Ikigo cyibanze cyimyitozo ngororamubiri, tanga abashyitsi kugera kurubuga rwa yoga cyangwa kuyobora ibidukikije.
- Aho kugirango: Ibicuruzwa bisanzwe byibyumba, fata na resitora yaho kugirango utange abashyitsi guhitamo neza amafunguro ya gourmet.
- Aho kugirango: Igitabo rusange cyabashyitsi, kora "urukuta rwo kwibuka" aho abashyitsi bashobora gusangira ibihe bakunda kuva bahagaze.
Mugihe ugenda ibirometero byinshi kugirango ukore "Aha!" ibihe, uzamura ubunararibonye bwabashyitsi kandi unashiraho igikoresho gikomeye cyo kwamamaza gitandukanya hoteri yawe nu marushanwa kandi ikurura abashyitsi bashya bashaka uburambe budasanzwe kandi butazibagirana.
5. Gutungurwa kwa Tech-Savvy: Koresha imbaraga zamakuru
Muri iki gihe cya digitale, amakuru ni zahabu yubushishozi butegereje gukoreshwa. Ukoresheje amakuru ukusanya kubyerekeye abashyitsi bawe, urashobora gukora uburambe bwihariye butangaje kandi bushimishije ariko kandi bishimangira ubwitange bwa hoteri yawe muri serivisi zidasanzwe. Ibi na byo, birashobora gutuma abashyitsi banyurwa, isubiramo ryiza, kandi amaherezo, byateganijwe neza. Dore uburyo bwo gukoresha amakuru kubwinyungu zawe:
Gufata Amakuru Yingenzi
Jya kurenga amakuru yibanze hamwe nibyifuzo. Koresha urupapuro rwawe rwo kumurongo, ubushakashatsi mbere yo kuhagera, hamwe nimbuga nkoranyambaga kugirango ukusanyirize hamwe ibitekerezo byingirakamaro kubashyitsi bawe, ibyo ukunda, nibihe bidasanzwe.
Umuntu ku giti cye Murakaza neza
Niba umushyitsi avuga urukundo rwo gutembera, siga ikarita yinzira zaho mucyumba cye. Kubakunzi ba vino, guhitamo neza imizabibu yaho bishobora gutungurwa. Hindura ibyiza byawe kugirango uhuze ibyo ukunda igihe cyose bishoboka.
Intego zo Kwamamaza imeri
Tandukanya urutonde rwa imeri yawe rushingiye kumibare yabatumirwa hanyuma wohereze ibyifuzo cyangwa kuzamurwa bigamije guhuza inyungu zabo. Kurugero, tanga spa paketi kubashyitsi bagaragaje ko bashimishijwe nubuzima bwiza, cyangwa bazamure ibirori byibiribwa byaho kubiryo.
Kwishora mu mbuga nkoranyambaga
Koresha imbuga nkoranyambaga kugirango ukurikirane ibiganiro bijyanye na hoteri yawe kandi umenye amahirwe yo guhura nabashyitsi. Gutungurwa no kubashimisha gusubiza inyandiko zabo cyangwa gutanga ibyifuzo byihariye ukurikije inyungu zabo.
Ibyatanzwe-Byashizwe hejuru
Gisesengura amakuru yabatumirwa kugirango umenye amahirwe yo kugurisha cyangwa kugurisha. Kurugero, tanga ibyokurya byurukundo kubashakanye bizihiza isabukuru, cyangwa utange igitekerezo cyumuryango kubashyitsi batemberana nabana.
Gupima no Gutunganya
Kurikirana ingaruka ziterwa namakuru yawe atunguranye kubanyuzwe no gutumirwa neza. Koresha aya makuru kugirango unonosore ingamba zawe kandi uhore utezimbere uburambe bwabashyitsi.
Binyuze mu gukoresha tekinoroji-yubuhanga kuri serivisi yabatumirwa, umutungo wawe urashobora gukora ibihe byihariye birenze ibyateganijwe, bikabyara ibisubizo byamamaza byapimwe, kandi bigatera ubudahemuka burigihe.
6. Emera ibitunguranye: Emera abakozi bawe kuba Ambasaderi wikirango
Abakozi bawe ni umutima wa hoteri yawe, kandi imikoranire yabo nabashyitsi irashobora gukora cyangwa guca uburambe muri rusange. Mu kubaha imbaraga zo kujya hejuru no kurenga, urema ibihe byubumaji kubashyitsi bawe ariko kandi uhindura ikipe yawe kuba ambasaderi wikirango ushishikaye gutanga umusanzu mubikorwa byo kwamamaza hoteri yawe. Dore uko wabikora:
Shiraho Ibiteganijwe neza
Menyesha abakozi bawe ko uha agaciro serivisi yihariye kandi ubashishikarize gushakisha amahirwe yo gutungura no kwishimira abashyitsi.
Tanga ibikoresho nibikoresho
Uhe abakozi bawe bije yerekana ibimenyetso bito, nkibinyobwa byogushimisha, ibiryo, cyangwa kuzamura ibyumba. Menya neza ko bafite amakuru yabatumirwa nibyifuzo byabo kugirango bahuze imikoranire yabo.
Menya kandi uhembe
Emera kandi wishimire abakozi bakora ibirometero birenze. Ibi birashobora guterwa no kumenyekana kumugaragaro, ibihembo, cyangwa izindi nkunga. Ibi bishimangira akamaro ka serivisi zidasanzwe kandi bigatera itsinda ryawe gukomeza gutanga uburambe buhebuje.
Kora Gahunda "Guhitamo Abakozi"
Emerera abakozi bawe gushimangira ibyiza bikurura baho, resitora, cyangwa ibikorwa kubashyitsi. Ibi byongeraho kugiti cyawe kubyifuzo byawe no gushyira hoteri yawe nkumuntu ubizi neza, kandi yerekana umuco wo kwakira abashyitsi kandi bishimangira ibiranga hoteri yawe.
Koresha imbuga nkoranyambaga
Shishikariza abakozi bawe gusangira imikoranire yabashyitsi kurubuga rusange. Ibirimo byakozwe nabakoresha byerekana hoteri yawe muri serivisi yihariye kandi itanga ibikoresho byukuri byo kwamamaza byumvikana nabashyitsi.
Shishikarizwa gusubiramo kumurongo
Hugura abakozi bawe kubaza mu kinyabupfura abashyitsi gusubiramo kumurongo no kuvuga uburambe bwabo hamwe na serivisi yihariye ya hoteri. Ibi bifasha kuzamura hoteri yawe kumurongo no gukurura abashyitsi bashya.
Iyo uhaye imbaraga abakozi bawe kwakira ibitunguranye, utera gutsindira inyungu-abashyitsi: abashyitsi bishimira ibintu bitazibagirana, itsinda ryanyu ryumva ko rifite agaciro kandi rifite imbaraga, kandi hoteri yawe yunguka cyane binyuze mubitekerezo byukuri kandi byiza kumunwa.
7. Imbaraga za "Gutekereza Imbere": Itegure ibikenewe, urenze ibyateganijwe kandi wongere icyubahiro cyawe
Serivisi itumirwa yabashyitsi niyo nkingi yo kwakira abashyitsi bidasanzwe. Muguteganya abashyitsi bakeneye kandi ukagenda ibirometero birenze mbere yuko bahagera, urema ikintu cya wow gitera ubudahemuka kandi kigahindura abashyitsi bawe abunganira ibirango bashishikaye. Dore uburyo bwo gukoresha imbaraga zo gutegereza ingaruka nyinshi zo kwamamaza:
Kwishyira ukizana kwa Data
Gisesengura amakuru yabatumirwa kuva kera no kubika amakuru kugirango umenye ibyo ukunda kandi utegure ibikenewe. Ibi bishobora kubamo kumenya ubwoko bwicyumba cyatoranijwe, ibyokurya, cyangwa ibihe bidasanzwe.
Itumanaho mbere yo Kugera
Shikira abashyitsi mbere yuko bahagarara kugirango wemeze ibyo bakunda kandi utange ibyifuzo byihariye cyangwa kuzamura ukurikije ibyo bakeneye. Ibi byerekana ubwitonzi bwawe kandi bigashyiraho urwego rwuburambe.
Ibitekerezo Byumba Byumba Byiza
Tangaza abashyitsi bafite ibikoresho bihuye nibyifuzo byabo byihariye. Ibi bishobora kubamo kubika minibari n'ibinyobwa bakunda, gutanga akazu kumiryango ifite abana bato, cyangwa gutanga inoti yihariye.
Gutungurwa no Kwishimira Ibihe
Jya kurenga kubiteganijwe uteganya ibikenewe bidasobanutse. Kurugero, tanga ishimwe ryatinze kugenzura abashyitsi bafite indege yatinze kugenda cyangwa utange igitebo cya picnic kubashakanye bizihiza isabukuru.
Inyuma-Guma Gukurikirana
Nyuma yo kumara kwabo, ohereza imeri yihariye yo kugushimira yemera ibyo bakeneye kandi ugaragaze ko wizeye ko urenze ibyo bategereje. Ibi bishimangira uburambe bwiza kandi bibashishikariza gusangira ibitekerezo byabo.
Intego zo Kwamamaza imeri
Koresha amakuru yabatumirwa kugirango ugabanye urutonde rwa imeri hanyuma wohereze ibyifuzo cyangwa kuzamurwa bigamije guhuza inyungu zabo nubunararibonye bwashize. Kurugero, tanga umuryango wumuryango kubashyitsi babanaga nabana bato.
Gupima no Gutunganya
Kurikirana ingaruka za serivise zabatumirwa bashimishwa no kunyurwa no gutumiza neza. Koresha aya makuru kugirango unonosore ingamba zawe kandi uhore utezimbere uburambe bwabashyitsi.
Gutegereza ibikenewe no kurenza ibyateganijwe birashobora gutera izina ryubwakiranyi budasanzwe butandukanya hoteri yawe nu marushanwa. Ibi bitera ubudahemuka bwabashyitsi no gusubiramo ubucuruzi mugihe nanone butanga ijambo ryiza kumunwa no gusubiramo kumurongo bikurura abashyitsi bashya bashaka uburambe bwihariye kandi butazibagirana.
Amayeri yo gutungurwa no kwishimira nigishoro gikomeye mubihe bizaza bya hoteri yawe. TravelBoom irashobora kugufasha gushyira mubikorwa izi ngamba no kunoza uburyo bwawe bwo kwamamaza kugirango ugabanye ibicuruzwa bitaziguye kandi uhindure abashyitsi banyuzwe mubuzima bwabo bwose.
Igihe cyo kohereza: Kanama-29-2024
