Uburyo ubuhanga bwo gukora imibonano mpuzabitsina mu kwakira abashyitsi bushobora kongera ubunararibonye bw'abakiriya ku giti cyabo

Uburyo ubuhanga bwo gukora imibonano mpuzabitsina mu kwakira abashyitsi bushobora kongera uburambe bw'abakiriya ku giti cyabo - Ishusho Ishuri ry'Ubucuruzi rya EHL Hospitality

Kuva kuri serivisi yo mu cyumba ikoresha ubuhanga bwa AI, izi ibyo umushyitsi wawe akunda cyane mu gicuku kugeza kuri chatbots zitanga inama zo mu ngendo nk'umuntu umenyereye gukoresha globetrotter, ubwenge bw'ubukorano (AI) mu kwakira abashyitsi ni nko kugira inyange mu busitani bwa hoteli yawe. Ushobora kuyikoresha kugira ngo ukure abakiriya, ubashimishe ubunararibonye bwihariye, kandi umenye byinshi ku bucuruzi bwawe n'abakiriya bawe kugira ngo ukomeze kuba imbere y'umukino. Waba urimo kuyobora hoteli, resitora cyangwa serivisi zo mu ngendo, AI ni umufasha w'ikoranabuhanga ushobora kugutandukanya n'ikirango cyawe.

Ubwenge bw'ubukorano bumaze kugaragara cyane mu nganda, cyane cyane mu gucunga uburambe bw'abashyitsi. Aho ngaho, buhindura imikoranire y'abakiriya kandi bugatanga ubufasha bwihuse, amasaha yose ku bashyitsi. Muri icyo gihe, burimo kubohora abakozi ba hoteli kumarana umwanya wabo munini ku tuntu duto dushimisha abakiriya kandi tukabatera kumwenyura.

Aha, turimo kwitegereza isi ishingiye ku makuru ya AI kugira ngo tumenye uburyo irimo kuvugurura uru rwego kandi igatuma ibigo bitandukanye by’amahoteli bitanga serivisi zihariye ku bakiriya, bityo bikanongera ubunararibonye bw’abashyitsi.

Abakiriya bifuza ubunararibonye bwihariye

Ibyo abakiriya bakunda mu bijyanye no kwakira abashyitsi bihora bihinduka, kandi kuri ubu, kwiha agaciro kabyo ni byo biribwa by’umunsi. Ubushakashatsi bwakorewe ku bashyitsi barenga 1,700 ba hoteli bwagaragaje ko kwiha agaciro kabyo bifitanye isano itaziguye no kunyurwa n’abakiriya, aho 61% by’ababajijwe bavuze ko biteguye kwishyura amafaranga menshi ku bunararibonye bwihariye. Ariko, 23% gusa ni bo bavuze ko bahuye n’urwego rwo hejuru rwo kwiha agaciro nyuma yo gucumbika muri hoteli vuba aha.

Ubundi bushakashatsi bwagaragaje ko 78% by'abagenzi bafite amahirwe menshi yo gukodesha amacumbi atanga uburambe bwihariye, hafi kimwe cya kabiri cy'ababajijwe bakaba biteguye gusangiza amakuru yabo bwite akenewe kugira ngo bahindure igihe cyabo cyo kuba muri iki gihe. Iki cyifuzo cyo kugira uburambe bwihariye kigaragara cyane mu bantu b'ikinyejana cya 20 n'abavutse mu myaka ya za 2000, ari bo bantu babiri bamara igihe kinini mu ngendo muri 2024. Bitewe n'ibi bitekerezo, biragaragara ko kunanirwa gutanga ibintu byihariye ari amahirwe yo gutandukanya ikirango cyawe no guha abakiriya icyo bashaka.

Aho Guhuza Umuntu n'Ubuhanga bwo Kumenya Ibikoresho by'Ubwenge (AI) bihurira

Hari icyifuzo cy’uburambe bwihariye bwo kwakira abashyitsi bujyanye n’ibyo umuntu akeneye, kandi abagenzi benshi biteguye kubishyura amafaranga y’inyongera. Inama, serivisi, n’ibindi bikoresho byihariye byose bishobora gufasha mu gukora uburambe butazibagirana no kongera kunyurwa kw’abakiriya, kandi ubuhanga bwo gukora imibonano mpuzabitsina (AI) ni kimwe mu bikoresho ushobora gukoresha kugira ngo ubitange.

Ubuhanga mu by’ubwenge bukoresha ikoranabuhanga bushobora kwikora ku buryo bwikora binyuze mu gusesengura amakuru menshi y’abakiriya no kwigira ku mikoranire y’abakoresha. Kuva ku nama z’ingendo zihariye kugeza ku byumba byihariye, Ubuhanga mu by’ubwenge bukoresha ikoranabuhanga bushobora gutanga uburyo bwinshi kandi butandukanye bwo guhindura ibintu mbere butari bushoboka kugira ngo busobanure neza uburyo amasosiyete akoresha serivisi zihabwa abakiriya.

Ibyiza byo gukoresha ubuhanga bwo gukora imibonano mpuzabitsina (AI) muri ubu buryo birashishikaje. Twamaze kuganira ku isano iri hagati y’uburambe bwihariye no kunyurwa n’abakiriya, kandi ni byo ubuhanga bwo gukora imibonano mpuzabitsina (AI) bushobora kuguha. Guha abakiriya bawe uburambe butazibagirana byubaka imikoranire y’amarangamutima n’ikirango cyawe. Abakiriya bawe bumva ko ubasobanukiwe, bikongera icyizere n’ubudahemuka kandi bigatuma bashobora kugaruka muri hoteli yawe no kuyigira inama abandi.

Ubwenge bw'ubukorano (AI) ni iki mu by'ukuri?

Mu buryo bworoshye, AI ni ikoranabuhanga rituma mudasobwa zishobora kwigana ubwenge bw'abantu. AI ikoresha amakuru kugira ngo isobanukirwe neza isi iyikikije. Hanyuma ishobora gukoresha ubwo bumenyi mu gukora imirimo, gukorana, no gukemura ibibazo mu buryo ubusanzwe wasangaga ari ubwo mu mutwe w'umuntu.

Kandi ubuhanga bwo gukora imibonano mpuzabitsina (AI) ntabwo bukiri ikoranabuhanga ry'ejo hazaza. Ubu buri hano cyane, hamwe n'ingero nyinshi zisanzwe z'ubushobozi bwo gukora imibonano mpuzabitsina (AI) bumaze guhindura ubuzima bwacu bwa buri munsi. Ushobora kubona ingaruka n'uburyo bworoshye bwo gukora imibonano mpuzabitsina mu bikoresho byo mu rugo bigezweho, abafasha mu majwi ya digitale, na sisitemu zo gukora ikoranabunga ry'imodoka.

Uburyo bwo Guhindura Ishusho y'Umuntu mu Bukerarugendo mu Bukerarugendo

Inganda zishinzwe kwakira abashyitsi zisanzwe zikoresha uburyo bwo guhindura imiterere y’ubwenge bushingiye ku ikoranabuhanga rya mudasobwa (AI), ariko zimwe muri zo zikoresha uburyo bwinshi kurushaho.udushyakandi batangiye kuvumburwa.

Inama zihariye

Moteri zitanga inama zikoresha uburyo bwa AI mu gusesengura ibyo umukiriya yakundaga n'imyitwarire ye ya kera no gutanga inama zihariye ku birebana na serivisi n'uburambe bushingiye kuri ayo makuru. Ingero zisanzwe mu rwego rw'amahoteli zirimo inama ku mapaki y'ingendo yihariye, inama zo kuriramo ku bashyitsi, n'ibikoresho byo mu cyumba gikozwe hakurikijwe ibyo umuntu akunda.

Kimwe muri ibyo bikoresho, igikoresho cya Duve, cya Guest Experience Platform, kimaze gukoreshwa n'ibigo birenga 1000 mu bihugu 60.

Serivisi ku bakiliya isaha yose

Abafasha ba AI na chatbots bashobora gukemura ibibazo byinshi by’abakiriya kandi bagenda barushaho kuba abahanga mu bibazo bashobora gusubiza no mu bufasha bashobora gutanga. Batanga uburyo bwo gusubiza amasaha 24/7, bashobora gutanga inama zihariye, kandi bakagabanya umubare w’abahamagara bagana abakozi bashinzwe kwakira abakiriya. Ibyo bituma abakozi bamara igihe kinini mu bibazo by’abakiriya aho kuba umuntu wongera agaciro.

Ibidukikije by'Ibyumba Binoze

Tekereza kwinjira mu cyumba cya hoteli gifite ubushyuhe buhagije uko ubyifuza, agasanduku ukunda kamaze gushyirwamo, ikinyobwa ukunda kiri ku meza, kandi matelas n'umusego ni byo bikomera ukunda.

Ibyo bishobora kumvikana nk'ibidasanzwe, ariko birashoboka ukoresheje ubuhanga bwo gukora ibintu mu buryo bw'ikoranabuhanga (AI). Mu guhuza ubwenge bw'ubukorano n'ibikoresho bya interineti y'ibintu, ushobora gukoresha uburyo bwo kugenzura thermostat, amatara, na sisitemu z'imyidagaduro mu buryo bwikora kugira ngo bihuze n'ibyo umushyitsi wawe akunda.

Gutanga ububiko bwihariye

Ubunararibonye bw'umushyitsi ku kirango cyawe butangira mbere yuko yinjira muri hoteli yawe. Ubuhanga bwo gukora imibonano mpuzabitsina (AI) bushobora gutanga serivisi yihariye yo gukusanya amakuru y'abakiriya, gutanga inama ku mahoteli runaka, cyangwa gutanga inama ku byongereraho bihuye n'ibyo bakunda.

Iyi nzira yakoreshejwe neza n’ikigo kinini cy’amahoteli Hyatt. Yafatanyije na Amazon Web Services gukoresha amakuru y’abakiriya kugira ngo itange inama ku mahoteli runaka ku bakiriya bayo, hanyuma itanga inama ku byongerera abakiriya inyungu bitewe n’ibyo bakunda. Uyu mushinga wonyine wongereye inyungu za Hyatt ku kigero cya miliyoni 40 z’amadolari mu mezi atandatu gusa.

Ubunararibonye bwo Kurya Bijyanye n'Uburyo Bwiza

Porogaramu ikoresha ubuhanga bwa AI hamwe n'uburyo bwo kwiga imashini bishobora kandi gukora uburambe bwihariye bwo kuriramo bujyanye n'ibyo umuntu akunda n'ibyo akeneye. Urugero, niba umushyitsi afite amategeko agenga imirire, ubuhanga bwa AI bushobora kugufasha gutanga amahitamo yihariye y'ibiryo. Ushobora kandi kwemeza ko abashyitsi basanzwe babona ameza bakunda ndetse no guhindura amatara n'umuziki.

Ikarita yuzuye y'urugendo

Ukoresheje ubuhanga bwo gukora imibonano mpuzabitsina (AI), ushobora no gutegura igihe cyose umushyitsi azamara ukurikije imyitwarire ye ya kera n'ibyo akunda. Ushobora kumuha inama z'ibikoresho byo muri hoteli, ubwoko bw'ibyumba, uburyo bwo kwimurira ku kibuga cy'indege, uburambe bwo kurya, n'ibikorwa ashobora kwishimira mu gihe azamara. Ibyo bishobora no kuba birimo inama zishingiye ku bintu nk'igihe cy'umunsi n'ikirere.

Imbogamizi za AI mu kwakira abashyitsi

Nubwo ifite ubushobozi n'iterambere mu nzego nyinshi,Ubuhanga bwo gutekereza ku bya gihanga mu kwakira abashyitsiIfite imbogamizi n'ingorane. Imwe mu mbogamizi ni uko habaho kwimura akazi mu gihe ubuhanga bwo gukora imibonano mpuzabitsina (AI) n'imikorere y'ikoranabuhanga (automation) bigenzura imirimo imwe n'imwe. Ibi bishobora gutuma abakozi n'amasendika bananirwa gukora ndetse bakagira impungenge ku ngaruka ku bukungu bw'ibanze.

Guhindura imiterere y’umuntu ku giti cye, ari ingenzi mu rwego rw’amahoteli, bishobora kugorana kugira ngo ubuhanga mu by’ubukorano (AI) bugere ku rwego rumwe n’abakozi. Gusobanukirwa no gusubiza amarangamutima n’ibyo abantu bakeneye bigoye ni ikintu kigihari aho ubushobozi bwo gukora ibintu mu buryo bw’ubukorano bufite aho bugarukira.

Hari kandi impungenge ku bijyanye n'ubuzima bwite n'umutekano w'amakuru. Sisitemu za AI mu buvuzi bw'amahoteli akenshi zishingira ku makuru menshi y'abakiriya, bigatera kwibaza uburyo aya makuru abikwa kandi agakoreshwa. Hanyuma, hari ikibazo cy'ikiguzi n'ishyirwa mu bikorwa - gushyira AI mu buvuzi bw'amahoteli busanzweho bishobora guhenda kandi bishobora gusaba impinduka zikomeye ku bikorwa remezo n'imikorere.

Itsinda ry’abanyeshuri ba EHL ryitabiriye Inama ya HITEC ya 2023 i Dubai nk'igice cya Gahunda y'Ingendo z'Uburezi ya EHL. Inama, igice cya The Hotel Show, yahuje abayobozi b'inganda binyuze mu biganiro, ibiganiro, n'inama. Abanyeshuri bagize amahirwe yo kwitabira ibiganiro by'ingenzi n'ibiganiro no gufasha mu nshingano z'ubuyobozi. Inama yibanze ku gukoresha ikoranabuhanga mu kwinjiza amafaranga no gukemura ibibazo biri mu nganda z'amahoteli, nk'ubwenge bw'ubukorano, ikoranabuhanga rirengera ibidukikije, na big data.

Batekereje kuri ubu bunararibonye, ​​abanyeshuri bafashe umwanzuro ko ikoranabuhanga atari igisubizo cya byose mu nganda z’amahoteli:

Twabonye uburyo ikoranabuhanga riri gukoreshwa mu kunoza imikorere n'ubunararibonye bw'abashyitsi: gusesengura amakuru menshi bituma ba nyir'amahoteli bakusanya ubumenyi bwinshi bityo bagahindura urugendo rw'abashyitsi babo. Ariko, twabonye ko ubushyuhe, impuhwe, n'ubwitaho bw'abashyitsi ku giti cyabo bigifite agaciro kandi bidasimburwa. Uburyo abantu bakorana n'abashyitsi butuma bumva ko bashimwa kandi bukabasiga ishusho idasibangana.

Kunganya imikorere y'ikoranabuhanga n'imikorere y'abantu

Mu by'ukuri, urwego rw'amahoteli rugamije gukorera abantu, kandi ubuhanga bwo gukora imibonano mpuzabitsina, iyo bukoreshejwe neza, bushobora kugufasha kurushaho. Ukoresheje ubuhanga bwo gukora imibonano mpuzabitsina kugira ngo uhindure urugendo rw'umushyitsi, ushobora kubaka ubudahemuka ku bakiriya, kongera kunyurwa, no kongera imbaraga.amafaranga yinjiraAriko, gukoraho kw'abantu biracyari ngombwa. Ukoresheje ubuhanga bwo gukoraho (AI) kugira ngo wuzuze ubuhanga bwo gukoraho kw'abantu aho kubusimbuza, ushobora gushyiraho uburyo bufite akamaro kandi ugatanga ubunararibonye bw'ingenzi ku bakiriya. Birashoboka ko igihe kirageze cyo gushyiramo ubuhanga bwo gukoraho (AI) muri hoteli yawe.ingamba zo guhanga udushyahanyuma utangire kubishyira mu bikorwa.