Nigute AI mubwakiranyi ishobora kuzamura ubunararibonye bwabakiriya - Ishusho Yinguzanyo EHL Kwakira Abashyitsi Ishuri ryubucuruzi
Kuva muri serivise ikoreshwa na AI izi umushyitsi wawe ukunda ibiryo bya saa sita zijoro kugeza kuri chatbots zitanga inama zingendo nka globetrotter yamenyereye, ubwenge bwa artile (AI) mubwakiranyi ni nko kugira unicorn mu busitani bwa hoteri yawe. Urashobora kuyikoresha kugirango ukurura abakiriya, ubereke hamwe nubunararibonye bwihariye, bwihariye, kandi wige byinshi kubucuruzi bwawe nabakiriya kugirango bakomeze imbere yumukino. Waba ukora hoteri, resitora cyangwa serivise yingendo, AI numufasha wikoranabuhanga ushobora kugutandukanya nibirango byawe.
Ubwenge bwa artile bumaze kwigaragaza muruganda, cyane cyane mubuyobozi bwabashyitsi. Ngaho, ihindura imikoranire yabakiriya kandi itanga ako kanya, hafi-kumasaha yubufasha kubashyitsi. Mugihe kimwe, birekura abakozi ba hoteri kumara umwanya munini kubintu bito bishimisha abakiriya no kubaseka.
Hano, twinjiye mu isi itwarwa namakuru ya AI kugirango tumenye uburyo ivugurura inganda kandi ituma imishinga itandukanye yo kwakira abashyitsi itanga umwihariko mu rugendo rwabakiriya, amaherezo ikazamura uburambe bwabashyitsi.
Abakiriya bifuza uburambe bwihariye
Ibyifuzo byabakiriya mubwakiranyi bihora bihindagurika, kandi magingo aya, kwimenyekanisha ni ibyokurya byumunsi. Ubushakashatsi bumwe bwakorewe ku bashyitsi ba hoteri barenga 1.700 bwerekanye ko kwimenyekanisha bifitanye isano no kunyurwa n’abakiriya, aho 61% by’ababajijwe bavuga ko bafite ubushake bwo kwishyura byinshi ku bunararibonye bwihariye. Nyamara, 23% bonyine ni bo bavuze ko bafite uburambe bwo hejuru nyuma yo kuguma muri hoteri.
Ubundi bushakashatsi bwerekanye ko 78% byabagenzi bashobora gutondekamo amacumbi atanga uburambe bwihariye, hafi kimwe cya kabiri cyababajijwe bafite ubushake bwo gusangira amakuru yihariye asabwa kugirango bahindure aho bahagaze. Iki cyifuzo cyibintu byihariye cyiganje cyane cyane mu myaka igihumbi na Gen Z, demografiya ebyiri zikoresha amafaranga menshi mu ngendo mu 2024. Urebye ubwo bushishozi, biragaragara ko kunanirwa gutanga ibintu byihariye ari amahirwe yatakaye yo gutandukanya ikirango cyawe no guha abakiriya ibyo bashaka.
Aho Kwishyira ukizana kwa AI bihurira
Hano harakenewe uburambe budasanzwe bwo kwakira abashyitsi bujyanye nibyifuzo bya buri muntu, kandi abagenzi benshi bafite ubushake bwo kubishyura. Ibyifuzo byihariye, serivisi, nibyiza byose birashobora gufasha gukora uburambe butazibagirana no kuzamura kunyurwa kwabakiriya, kandi AI itanga umusaruro nigikoresho kimwe ushobora gukoresha kugirango ubitange.
AI irashobora gukoresha ubushishozi nibikorwa mugusesengura umubare munini wamakuru yabakiriya no kwigira kubikorwa byabakoresha. Kuva mubyifuzo byurugendo byabigenewe kugeza kumiterere yicyumba cyihariye, AI irashobora gutanga intera nini kandi itandukanye ya progaramu ya mbere itagerwaho kugirango isobanure uburyo ibigo byegereza serivisi zabakiriya.
Inyungu zo gukoresha AI murubu buryo zirakomeye. Tumaze kuganira ku isano iri hagati yubunararibonye bwihariye no guhaza abakiriya, kandi nibyo AI ishobora kuguha. Gukora uburambe butazibagirana kubakiriya bawe byubaka amarangamutima hamwe nikirango cyawe. Abakiriya bawe bumva ko ubumva, ukongerera ikizere nubudahemuka kandi bigatuma bishoboka cyane gusubira muri hoteri yawe no kubisaba abandi.
Niki Mubyukuri Ubwenge Bwubuhanga (AI)?
Muburyo bworoshye, AI nubuhanga butuma mudasobwa zigereranya ubwenge bwabantu. AI ikoresha amakuru kugirango yumve neza isi iyukikije. Irashobora noneho gukoresha ubwo bushishozi kugirango ikore imirimo, imikoranire, kandi ikemure ibibazo muburyo wasangaga uhuza gusa nubwenge bwa muntu.
Kandi AI ntikiri tekinoroji yigihe kizaza. Nibyinshi cyane hano hamwe nubu, hamwe ningero nyinshi zisanzwe za AI zimaze guhindura ubuzima bwacu bwa buri munsi. Urashobora kubona ingaruka no korohereza AI mubikoresho byurugo byubwenge, abafasha amajwi ya digitale, hamwe na sisitemu yo gukoresha imodoka.
Uburyo bwa AI bwo Kwishyira ukizana
Inganda zo kwakira abashyitsi zimaze gukoresha tekinoroji ya AI yihariye, ariko zimwe ni nyinshiudushyakandi batangiye gushakishwa gusa.
Ibyifuzo byihariye
Moteri zibyifuzo zikoresha algorithm ya AI kugirango isesengure ibyo umukiriya akunda ndetse nimyitwarire ye kandi itange ibyifuzo byihariye kuri serivisi nuburambe bushingiye kuri ayo makuru. Ingero zisanzwe murwego rwo kwakira abashyitsi zirimo ibyifuzo byurugendo rwabigenewe, ibyifuzo byo kurya kubashyitsi, hamwe nibyiza byo mucyumba ukurikije ibyo umuntu akunda.
Kimwe muri ibyo bikoresho, igikoresho cya Guest Experience Platform igikoresho Duve, kimaze gukoreshwa n’ibirango birenga 1'000 mu bihugu 60.
Hafi ya-Isaha ya serivisi y'abakiriya
AI ikoresha imbaraga za AI nabafasha hamwe na chatbots barashobora gukemura ibyifuzo byinshi byabakiriya kandi bagenda barushaho kuba abahanga mubibazo bashobora gusubiza nubufasha bashobora gutanga. Batanga sisitemu yo gusubiza 24/7, barashobora gutanga ibyifuzo byihariye, no kugabanya umubare wabaterefona bajya kubakozi bambere. Ibyo bituma abakozi bamara umwanya munini kubibazo bya serivisi zabakiriya aho gukoraho kwabantu byongerera agaciro.
Ibidukikije Byongerewe Icyumba
Tekereza kugenda mucyumba cyubushyuhe bwa hoteri yuzuye uko ubishaka, agasanduku ukunda washyizweho mbere, ikinyobwa ukunda gitegereje kumeza, kandi matelas n umusego ni ugukomera ukunda.
Ibyo birashobora kumvikana, ariko birashoboka na AI. Muguhuza ubwenge bwubukorikori hamwe nibikoresho bya interineti yibintu, urashobora guhita ugenzura igenzura rya thermostat, amatara, hamwe nimyidagaduro kugirango uhuze ibyo umushyitsi wawe akunda.
Kwiyandikisha kugiti cyawe
Ubunararibonye bwabashyitsi hamwe nikirango cyawe butangira kera mbere yuko bagenzura muri hoteri yawe. AI irashobora gutanga serivisi yihariye yo gutondekanya isesengura amakuru yabakiriya, gutanga amahoteri yihariye, cyangwa gusaba inyongera zihuye nibyo bakunda.
Aya mayeri yakoreshejwe mugukora neza nigihangange cya hoteri Hyatt. Yafatanije na Amazone y'urubuga rwa Amazone gukoresha amakuru yabakiriya kugirango bashimishe amahoteri yihariye kubakiriya bayo hanyuma batange ibitekerezo byongeweho byajuririra ukurikije ibyo bakunda. Uyu mushinga wonyine watumye Hyatt yinjiza hafi miliyoni 40 z'amadolari mu mezi atandatu gusa.
Inararibonye Zifunguye
Porogaramu ikoreshwa na AI ihujwe no kwiga imashini irashobora kandi gukora uburambe bwo kurya bwihariye kuburyohe nibisabwa. Kurugero, niba umushyitsi afite imbogamizi zimirire, AI irashobora kugufasha gutanga amahitamo yihariye. Urashobora kandi kwemeza ko abashyitsi basanzwe babona ameza bakunda ndetse bakanamenyekanisha amatara numuziki.
Ikarita Yurugendo Yuzuye
Hamwe na AI, urashobora no gutegura abashyitsi igihe cyose ukurikije imyitwarire yabo ya kera nibyifuzo byabo. Urashobora kubaha ibyifuzo byamahoteri, ubwoko bwibyumba, uburyo bwo kohereza ikibuga cyindege, uburambe bwo kurya, nibikorwa bashobora kwishimira mugihe cyo kumara. Ibyo birashobora no kubamo ibyifuzo bishingiye kubintu nkigihe cyumunsi nikirere.
Imipaka ya AI mu kwakira abashyitsi
Nubushobozi bwayo nubutsinzi mubice byinshi,AI mu kwakira abashyitsiaracyafite aho agarukira n'ingorane. Imwe mu mbogamizi nubushobozi bwo kwimura akazi nkuko AI na automatisation bifata imirimo imwe n'imwe. Ibi birashobora gutuma abakozi n’ubumwe barwanya kandi bahangayikishijwe n'ingaruka ku bukungu bwaho.
Kwishyira ukizana, ni ingenzi cyane mu nganda zo kwakira abashyitsi, birashobora kugora AI kugera ku rwego rumwe n'abakozi b'abantu. Gusobanukirwa no gusubiza amarangamutima akomeye yabantu nibikenewe biracyari agace AI ifite aho igarukira.
Hariho kandi impungenge kubyerekeye ubuzima bwite bwumutekano n'umutekano. Sisitemu ya AI mubwakiranyi akenshi ishingiye kumubare munini wamakuru yabakiriya, itera kwibaza uburyo aya makuru abikwa kandi akoreshwa. Ubwanyuma, hariho ikibazo cyibiciro no kubishyira mubikorwa - kwinjiza AI muri sisitemu zo kwakira abashyitsi birashobora kuba bihenze kandi birashobora gusaba impinduka zikomeye mubikorwa remezo nibikorwa.
Intumwa z’abanyeshuri ba EHL bitabiriye inama ya HITEC 2023 yabereye i Dubai muri gahunda y’ingendo z’uburezi za EHL. Iyi nama igizwe na Hotel Show, yahuje abayobozi b’inganda binyuze mu nama, ibiganiro, n’amahugurwa. Abanyeshuri bagize amahirwe yo kwitabira ibiganiro nyamukuru no kuganira no gufasha mu nshingano z'ubuyobozi. Iyi nama yibanze ku gukoresha ikoranabuhanga mu kwinjiza amafaranga no gukemura ibibazo biri mu nganda zakira abashyitsi, nk'ubwenge bw’ubukorikori, ikoranabuhanga ry’icyatsi, n’amakuru manini.
Abanyeshuri batekereje kuri ubwo bunararibonye, banzuye ko ikoranabuhanga atari igisubizo kuri buri kintu cyose mu nganda zo kwakira abashyitsi:
Twabonye uburyo ikoranabuhanga rikoreshwa kugirango hongerwe imbaraga hamwe nuburambe bwabashyitsi: gusesengura amakuru manini bituma abanyamahoteri bakusanya ubushishozi bityo bagahitamo gukora urugendo rwabashyitsi. Ariko, twabonye ko urugwiro rwabanyamwuga urugwiro, impuhwe, hamwe no kwita kubantu kugiti cyabo bikomeza kuba ntangere kandi ntibisimburwa. Gukoraho kwabantu bituma abashyitsi bumva bashimwe kandi bigasigara bibagirana.
Kuringaniza Automation no Gukoraho Umuntu
Ku mutima wacyo, inganda zo kwakira abashyitsi zose ni ugukorera abantu, kandi AI, iyo ikoreshejwe neza, irashobora kugufasha gukora neza. Ukoresheje AI kugirango uhindure urugendo rwabashyitsi, urashobora kubaka ubudahemuka bwabakiriya, kuzamura kunyurwa, no kuzamuraamafaranga yinjira. Ariko, gukorakora kwabantu biracyari ngombwa. Ukoresheje AI kugirango wuzuze gukoraho kwabantu aho kuyisimbuza, urashobora gukora imiyoboro ifatika kandi ugatanga uburambe bwabakiriya bifite akamaro. Birashoboka noneho, igihe kirageze cyo gushyira AI muri hoteri yaweingamba zo guhanga udushyahanyuma utangire kubishyira mubikorwa.
Igihe cyo kohereza: Ukuboza-19-2024
